Complaints Procedure (England and Wales real estate)
We strive to give you the very best possible service.
However, if at any point you become unhappy or concerned about the service you have received from us, then you should inform us immediately, so that we can do our best to resolve the issue for you.
In the first instance, it may be helpful for you to contact the fee earner who is directly involved and working on your transaction to discuss your concerns and we will do our best to resolve any problems at this stage.
If however you feel, you would like to discuss your concerns more formally make a formal complaint, then may we please ask you to follow the steps below and we will do our best to resolve the problem:
Please contact the managing partner Alastair Hargreaves in writing:
By email: Alastair.Hargreaves@ferbrachefarrell.com; or
By post: Ferbrache & Farrell LLP
Rue Du Pre
St Peter Port
Guernsey. GY1 1LU
and your complaint will be acknowledged within three working days.
If we have to change any of the timescales set out below, we will let you know and explain why.
What will happen next?
Please note that the Ombudsman deals only with concerns about the level of service received.
Where there are more serious concerns that a Solicitor or Solicitor’s firm has been involved in professional misconduct then contact can also be made to the Solicitors Regulation Authority, the regulator of Solicitors and Solicitor firms in England and Wales. This could be for quite unusual and serious acts of misconduct such as dishonesty, taking or losing client’s money or treating you unfairly because of your age, a disability or other characteristic. As we do not anticipate any such problems arising, we would ask that you notify the matter supervisor straight away if you have any such concerns. You can find out more about the Solicitors Regulation Authority including their contact details and professional conduct rules on their website: www.sra.org.uk
Contact our UK Real Estate team
Ferbrache & Farrell LLP is a limited liability partnership authorised and regulated by the Solicitors Regulation Authority (SRA ID 562710) to provide English & Welsh property law advice, to include conveyancing, which is registered in Guernsey (LLP registration number 64) with registered head office address at Somers House, Rue du Pre, St Peter Port, GY1 1LU and a UK office address at Octagon Point, St Paul’s, 5 Cheapside, London, EC2V 6AA.
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